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Privacy Policy

Privacy Policy Overview

This Privacy Policy explains how we collect, use, store, and protect information that identifies, relates to, or could reasonably be linked to an individual (“Personal Data”) when you visit our website, purchase tickets, interact with our content, or otherwise use our services. We are committed to protecting your privacy and handling your Personal Data responsibly. We encourage you to read this policy carefully, as it contains important information about your rights and how your data is managed.

Personal Data & Non-Personal Data

“Personal Data” refers to any information that can directly or indirectly identify a person. This may include, for example, your name, email address, contact details, billing information, or any other details you voluntarily provide when engaging with our website or event services. 

 

“Non-Personal Data” refers to information that cannot be used to identify an individual. This may include aggregated statistics, technical data such as browser type or device information, or general usage patterns on the site. Because Non-Personal Data does not identify a specific person, the restrictions and obligations that apply to Personal Data do not apply to Non-Personal Data.

What This Policy Covers

This Privacy Policy applies to all data collected through our website, ticketing pages, marketing tools, or any platform connected to The Pull Up event series, including information submitted by site visitors, ticket buyers, and partners. It explains:

  • What types of Personal Data we collect

  • How we collect and use that data

  • How your information is stored and protected

  • Your choices regarding your data

  • How to contact us with questions or requests

Refunds

Refunds are available up to 7 days before the event date. To qualify for a refund, your request must be submitted no later than 7 full days prior to the first scheduled event within The Pull Up event series.
How to Request a Refund:
To request a refund, please contact us at:
📩 made4hireproductions@gmail.com
Include your name, order number, and the email used during checkout.
Non-Refundable Period
Refunds are not available within 7 days of the event, including the day of the event. This is because venue bookings, artist arrangements, food preparation, and staffing are confirmed during this period.
Transfers:
If you can no longer attend, you may transfer your ticket to another person at no additional cost. Contact us to update the ticket holder’s name.
Event Changes or Cancellations:

  • If the event is rescheduled, your ticket will automatically apply to the new date.

  • If the event is canceled, you will receive a full refund.

  • If specific performers change, but the event still occurs, refunds are not guaranteed.

No-Show Policy:
If you do not attend the event and did not request a refund by the deadline, no refund will be issued.

Accessibility Statement

We are committed to making The Pull Up: Cookie$ Live in Hong Kong accessible and welcoming to all guests. We believe everyone should be able to enjoy the event experience, and we take accessibility needs seriously.

Venue Accessibility

  • Our partner venues aim to provide step-free access where possible.

  • If a venue includes stairs or restricted access areas, alternatives or staff assistance will be available.

  • Accessible restrooms are available at participating venues whenever the facility provides them.

If you require mobility assistance or have questions about venue access, please contact us before the event so we can help plan your arrival.

Visual & Audio Considerations

  • Strobe lights, flashing lights, and loud music may be used during performances.

  • Guests with sensory sensitivities can request early entry, a low-sensory waiting area, or recommended viewing areas when available.

Service Animals

Certified service animals are welcome at all events that permit them under local venue rules. Please notify us in advance so we can ensure accommodations. 

📩 made4hireproductions@gmail.comInclude your name, order number, and the email used during checkout.

Terms & Conditions 

The Pull Up: Cookie$ Live in Hong Kong
Effective Date: December 5, 6, & 7, 2025

These Terms & Conditions (“Terms”) govern your purchase of tickets and attendance at any activities associated with The Pull Up: Cookie$ Live in Hong Kong, including all performances, workshops, afterparties, and related events (“Event”). By purchasing a ticket or attending the Event, you agree to these Terms.

1. Ticket Policy

1.1 Valid Tickets

Only tickets purchased through our official platforms or authorized partners are valid for entry.

1.2 Non-Refundable Period

Refunds are available up to 7 days before the event. Inside 7 days, tickets are non-refundable.

1.3 Transfers

Tickets may be transferred to another person at no extra cost. Please contact us to update attendee information.

1.4 No Show

Failure to attend the Event for any reason does not qualify for a refund or credit.

2. Event Changes

2.1 Performer Changes

Artist or performer lineup may change without notice. Refunds will not be granted solely for artist substitutions.

2.2 Rescheduling

If the Event is rescheduled, your ticket will automatically be valid for the new date.

2.3 Cancellation

If the Event is fully canceled, ticket holders will receive a refund of the base ticket price.

3. Entry Requirements

3.1 Age Restriction

This is an 18+ event. Valid government-issued identification may be required at entry.

3.2 Right to Refuse Entry

We reserve the right to refuse entry or remove any attendee whose behavior is unsafe, disruptive, or violates venue policies.

3.3 Prohibited Items

Prohibited items may include, but are not limited to: weapons, illegal substances, outside alcohol, and items restricted by the venue.

4. Safety & Conduct

4.1 Behavior

Attendees must behave respectfully toward artists, staff, and other guests.

4.2 Health & Safety

By attending, you acknowledge that loud music, flashing lights, crowded environments, and club conditions can pose risks.

4.3 Assumption of Risk

You voluntarily assume all risks associated with attendance, including personal injury, illness, or property loss.

5. Media & Recording

5.1 Photography & Video

By attending the Event, you grant permission for your image, voice, and likeness to be photographed, filmed, or recorded for promotional use.

5.2 Professional Equipment

Professional photography and video equipment may require advance approval.

6. Privacy

Your Personal Data will be handled in accordance with our Privacy Policy. We do not sell or share personal information beyond what is required to operate the Event.

7. Accessibility

We are committed to providing reasonable accommodation for attendees with accessibility needs. Please contact us at least 72 hours in advance.

8. Liability

8.1 Venue Liability

We are not responsible for incidents caused by third-party venues, staff, promoters, or external conditions.

8.2 Limitation

To the fullest extent permitted by law, our liability is limited to the face value of the ticket purchased.

9. Contact Information

For questions, support, or ticket issues, contact us at:

📩 made4hireproductions@gmail.com
 

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